Refund policy

We want every piece to arrive ready for your plants. Because each one is made to order, here's how returns and refunds work.

Change of mind. We don't accept returns for a change of mind. If you're not sure a piece will fit, please check the measured dimensions on the product page or ask us before you order. We'd rather help you choose well than sell you the wrong piece.

Damaged or defective items. If your order arrives damaged or defective, contact us through our Contact page with your order number and a photo of the problem, and we'll make it right.

When to tell us. Please contact us within 14 days of delivery.

How we make it right. We'll send you a replacement first. If we can't replace the item, or you'd rather have your money back, we'll refund it instead.

No need to send it back. Your photo is enough, so you don't need to return the damaged item.

Order cancellations. You can cancel your order any time before it ships, for a full refund. Contact us through our Contact page with your order number as soon as you can.

How refunds are paid. Approved refunds go back to your original payment method. Your bank may take a few business days to show it.

Questions. Contact us through our Contact page and include your order number.