Customer help / FAQ
Good to know.
Find answers about our products, delivery and returns, and getting help with an order.
01 / Before you buy
Products & setup
What can I order?
The current collection includes the HexCore Modular Moss Pole, Air Plant Holder, and Monstera Coaster Set. Check the shop for current prices and availability.
How do I know if a piece will fit?
Compare the dimensions on the product page with the space you have. HexCore Medium sections connect to other HexCore Medium sections. The Setup guide shows how each product is used.
Is everything in the photos included?
Check the product description and any “What’s included” section for the selected option. If you’re unsure about a plant or accessory shown in a photo, ask us before ordering.
02 / Delivery and returns
Shipping & returns
Where can I find shipping information?
See our shipping policy for delivery information.
How can I ask about a return?
See our return and refund policy for eligibility and next steps.
03 / After you buy
Orders & support
Where can I check my order?
Use the order link in your confirmation email or sign in to view your orders. If you need help finding an order, send us a message.
What should I include when I ask for help?
Include the product name, your order number if you have one, and a short description of the issue. Keep payment card details out of the message.
Support